Privacy Policy

Last updated: 2 October 2025

RACHEL WARD FLORAL STUDIO (“we”, “our”, “us”) is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.rachelwardfloralstudio.co.uk, make an enquiry, or purchase our services.
We respect your personal information and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and its subsequent revisions).
We collect information about you in order to process your order and to provide you with our services.
We keep any personal data we collect safe and secure and we will only share it with others where we need their help to deliver our services (such as our delivery drivers, who may need your name and address to deliver your purchases).
We will never share your information in any other circumstance, nor will we sell it on elsewhere.
We will not e-mail you unless you have given us your consent (except to confirm orders).

We will give you the chance to refuse any marketing e-mail from us in the future.

Here are more details:

This privacy policy has been prepared in line with the EU’s General Data Protection Regulation (GDPR), which promotes fairness and transparency for all individuals in respect of their personal data. This privacy policy applies between you, the user of our services, and Rachel Ward Floral Studio.(‘Rachel Ward Floral Studio’). It applies to our use of all Data collected by us or provided by you and, by using Rachel Ward Floral Studio, you consent to our collection and use of such data.

1. Information We Collect

We may collect and process the following personal data:

Identity Data: your name.
Contact Data: email address, telephone number, and postal address.
Transaction Data: payment and account information (processed securely by third-party providers — we do not store full payment details).
Technical Data: cookies and similar technologies that help us improve your website experience.
Marketing Data: your preferences for receiving marketing emails from us.

2. How We Collect Your Data

We collect data when you:

Fill out a contact form or send us an email enquiry.
Sign up for our newsletter.
Purchase flowers, wedding, or event services from us.
Browse our website (via cookies and analytics tools).

3. How We Use Your Data

We use your information to:

Provide and deliver the services you request (e.g. weddings, events, private hme florals, workshops, bouquet delivery).
Process payments securely via trusted third-party payment providers.
Respond to your enquiries and communicate with you.
Send occasional marketing emails about offers, updates, or news (if you have opted in).
Improve our website, products, and services.

4. Third-Party Services

We will only share your data with trusted third parties where necessary to provide our services, such as:

Payment providers (e.g. Stripe, PayPal) to process secure transactions.
Email service providers (e.g. Mailchimp, Klaviyo, squarespace) to send newsletters or marketing communications.
Analytics tools (e.g. Google Analytics) to understand website performance.

These providers are only permitted to use your data for the purposes we specify.

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and help us improve our website. You can control or disable cookies through your browser settings.

6. Data Protection & Security

We are committed to keeping your personal data secure and take appropriate measures to protect it from unauthorised access, alteration, disclosure, or destruction.

7. Your Rights

Under UK GDPR, you have the right to: